FAQs

How to set up your new email addresses in your email application

This article applies to any email addresses you have asked us to set up in your Singlepage web hosting account.

You should only make changes to your email applications if:

  • you have definitely decided to use Singlepage for email services
  • we have confirmed that your new email addresses have been set up
  • we have sent you the usernames and passwords for your email accounts
  • you have already made the "DNS changes" referred to in this Domain FAQ article

Step by step in Microsoft Outlook 2013

These screenshots show the process step by step in Outlook 2013. Different email applications (and even different versions of Outlook) may have a slightly different process. There's more detail about these settings in the remainder of the article below.

outlook configuration 1

outlook configuration 2

outlook configuration 3

outlook configuration 4

outlook configuration 5

outlook configuration 6

outlook configuration 7


Some applications only need your email address and password

Some email applications like Microsoft Outlook should be able to automatically detect most of the settings, and you may only need to:

  • add a new email account
  • supply the email address and password (which we will confirm to you when ready)

You may also need these settings

Incoming mail protocol:

  • we recommend IMAP rather than POP3 if given the choice
  • IMAP is better at synchronising your mail between different devices (e.g. if you use both a desktop computer and a smartphone to collect your email)
  • but IMAP can soon fill up your storage space on the server; using POP3 avoids this problem (see http://singlepage.co.uk/help/faqs-email#article-id-79 for more information about reducing your usage of storage space)

Username:

  • this is the same as your full email address (which we will confirm to you when ready)

Password:

  • we will confirm this to you when ready

Incoming Server:

  • server1.site-dns.co.uk
  • IMAP (Port: 993)
  • or you can use POP3 (Port: 995)

Outgoing Server:

  • server1.site-dns.co.uk
  • SMTP (Port: 465)

Authentication:

Authentication is required for IMAP, POP3, and SMTP.

For SMTP authentication:

  • select "use same settings as my incoming server"
  • or type in the same username and password combination that we will send you

NB If using Microsoft Outlook:

  • make sure that "Require log on using Secure Password Authentication (SPA)" option is NOT selected

Why IMAP?

Using IMAP and connecting via SSL/TLS is recommended because:

  • IMAP makes it easy for you to access your email using more than one device
  • SSL/TLS provides increased security for your interactions with the remote mail server

IMAP offers you some benefits if you want to access your email on more than one device (eg desktop, laptop, tablet and smartphone). If you are using more than one device, you will probably want to set everything up so that if you delete emails on one device, they are automatically deleted from all your devices. So, if you are out of the office and collecting email on your smartphone and you delete some emails, you don't have to read the same emails again when you next access your email on your office computer.

To be able to delete mail on any device and synchronise the deletions to other devices:

  • On iPad, iPhone
    • after setting up the account in Mail, go back to check these settings
    • in Settings...Mail, Contacts, Calendar ... (..account..) ... Advanced 
      • Deleted Mailbox ... On the server: Trash
      • Deleted Messages: Remove: after one week (or one day or one month)
  • In Microsoft Outlook:
    • in Tools ... Accounts ... (..account..) ... More settings
    • Folders...Root folder path:
      • Inbox (type this in)
    • tick Purge items when switching folders while online
      • without this, Outlook will just display deleted messages with strike-through text

Other devices or other email applications may have slightly different settings that you need to configure - hopefully, the above examples illustrate the general approach.

With this approach, you can delete old emails if the mailbox is getting too full, and they will be deleted off the server. And you can delete emails using any of your devices (smartphone, computer etc).

NB A possible downside of using IMAP, is that if you have several different email addresses and you use Microsoft Outlook, the different addresses will each end up having its own Inbox. With POP3, Outlook can put all your email addresses into the same Inbox.

Important: install an anti-virus application and keep it up to date

You should set up anti-virus protection and ensure that it is kept up to date (Singlepage cannot take responsibility for Clients’ virus protection).